Privacy Policy

Cadance Inc. ("Cadance," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at cadance.site (the "Site"), use our collaborative productivity application (the "Application"), and purchase or subscribe to any services offered through the Site or Application (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information obtained from third-party sources. The categories of personal data we collect include:

1.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, username, and password. You may also provide a profile picture and organizational affiliation.
• Payment Information: When you subscribe to a paid plan, payment processing is handled by our Merchant of Record, Polar Software Inc. ("Polar"), through their platform at polar.sh. Polar acts as the reseller and handles all payment processing, sales tax, and international tax compliance. We do not directly collect or store your complete credit card number, bank account details, or other financial instrument information. Please refer to Polar's Privacy Policy for information regarding how Polar handles your payment data.
• Communications: When you contact us for support, submit feedback, or communicate with us through any channel, we collect the content of those communications along with your contact information.
• User Content: Data generated through your use of the Services, including timer configurations, session history, room settings, and team preferences.

1.2 Information Collected Automatically

• Device & Browser Data: Device type, operating system, browser type and version, screen resolution, device identifiers, and language preferences.
• Log & Usage Data: Internet Protocol (IP) address, access timestamps, pages and features accessed, clickstream data, referring/exit URLs, and crash reports.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity and preferences. See Section 5 (Cookies and Tracking Technologies) below for further details.

1.3 Information from Third Parties

• Authentication Providers: If you sign in via a third-party authentication service (e.g., Google, GitHub), we receive your name, email address, and profile image as permitted by your settings with that provider.
• Payment Processor: Polar may share transaction confirmations, subscription status, and billing identifiers with us so we can provision and manage your subscription.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Service Provisioning: To create and manage your account, provide the Services, authenticate your identity, and process transactions through Polar.
• Service Improvement: To analyze usage patterns, diagnose technical issues, develop new features, and improve the quality and performance of our Services.
• Communications: To send you transactional communications (e.g., subscription confirmations, security alerts), and, where you have opted in, promotional communications about new features or offerings.
• Security & Fraud Prevention: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Merchant of Record – Polar: Polar Software Inc. acts as our Merchant of Record and processes all payment transactions on our behalf. When you make a purchase or subscribe to a paid plan, Polar collects and processes your payment information as the seller of record, handles applicable sales taxes, and assumes associated financial liabilities. Polar's processing of your data is governed by Polar's Privacy Policy and Polar's Terms of Use.
• Payment Service Providers: Polar utilizes third-party payment service providers, including Stripe, Inc., to process payments. These providers are subject to their own privacy policies and terms of service. We do not control how these providers handle your data and encourage you to review their respective policies.
• Infrastructure Providers: We use third-party hosting and backend services—including Convex, Vercel, and cloud providers—to store and process data necessary to operate the Services. These providers act as data processors under our instruction.
• Legal Requirements: We may disclose your data when required to do so by law, in response to valid legal process (e.g., subpoenas, court orders), or to protect the rights, property, or safety of Cadance, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, dissolution, or similar corporate transaction, your personal information may be transferred as part of the transaction. We will provide notice and, where required by law, obtain your consent before such transfer.
• With Your Consent: We may share your information for other purposes disclosed to you at the time of collection or with your explicit consent.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Services. We may also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes (e.g., maintaining security logs for a reasonable period).

When personal data is no longer required for any of the purposes described in this Privacy Policy, we will securely delete or anonymize it in accordance with applicable law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the operation of the Services, including authentication tokens and session management.
• Performance & Analytics Cookies: Used to understand how visitors interact with our Services, enabling us to improve functionality and user experience.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and display settings.

You can control cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Services. We do not use advertising or targeting cookies.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (TLS/SSL), access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to request that we correct any inaccurate or incomplete personal data.
• Erasure: The right to request that we delete your personal data, subject to certain exceptions.
• Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Restriction of Processing: The right to request that we restrict the processing of your personal data under certain circumstances.
• Objection: The right to object to the processing of your personal data where we rely on legitimate interests as the legal basis.
• Withdrawal of Consent: Where processing is based on your consent, the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at mukombambia@gmail.com. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer personal data outside of the European Economic Area (EEA), United Kingdom (UK), or other regulated jurisdictions, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take reasonable steps to delete such data promptly. If you believe that a child under 16 has provided personal data to us, please contact us at mukombambia@gmail.com.

10. European Union & United Kingdom Data Subjects

If you are a resident of the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) and the UK GDPR provide you with additional rights with respect to your personal data. Our legal bases for processing your data include:

• Contractual Necessity: Processing necessary for the performance of a contract with you (e.g., providing the Services).
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our Services, preventing fraud, and ensuring security, provided such interests are not overridden by your rights.
• Consent: Where you have given explicit consent to the processing of your personal data for one or more specific purposes.
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

You may lodge a complaint with your local data protection authority if you believe that our processing of your personal data infringes applicable law.

11. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information. You have the right to:

• Know what personal information we collect, use, disclose, and sell/share.
• Request deletion of your personal information.
• Opt out of the sale or sharing of personal information (note: we do not sell personal information).
• Non-discrimination for exercising your privacy rights.
• Correct inaccurate personal information that we maintain about you.
• Limit the use and disclosure of sensitive personal information.

To exercise your rights, please contact us at mukombambia@gmail.com. We will verify your identity before fulfilling your request.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Cadance. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access, including but not limited to:

• Polar Software Inc. – Privacy Policy
• Stripe, Inc. – Privacy Policy

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where required by law, by providing additional notice (e.g., by email or through an in-app notification). Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: